Have a Question? We're Here to Answer.

Whether you need technical assistance, further explanation of one of our services, or simply have a question about your statement, we are here to provide the information you need plus more. Our goal is to ensure all matters are answered promptly, correctly, and with the utmost respect and attention. Our Quality of Service Guarantee was built on our commitment to our customers.

Select the contact method below that best fits the nature of your inquiry.

Phone

 

 

FAQ

Will I be able to keep my current phone numbers with NexGen services?

Yes. NexGen has the ability to port your current numbers over to our services.

How do I contact Tech Support?

For any problems that are in need of Technical Support, please contact our help desk by calling 515-369-9000 x 7124 or email us travis@nexgencom.com.

How do I change my contact information?

If, for any reason, you need to change your primary contact information, please call 515-369-9000 or email us. Be sure to have "Contact Change" on the subject line.

Who do I contact if I have questions about my bill?

For any billing-related questions, please call 515-369-9000 or email us.

Approximately how long before my payment will be credited to my account?

As always, please allow 5-10 business days when you send your payment through the United States Postal Service. Be sure to send your remittance slip along with your payment for proper processing of your payment when it is received at our facility. Online payments are typically processed within 2 business days. Please note, online payments may not reflect until the next billing statement is issued.

If I have trouble logging in to the website, what should I do?

If you know your login ID but have forgotten your password, click on the 'login' icon and follow the prompts as indicated. Your password will be emailed to the email account given when you registered your account. If you have forgotten which email account was registered, feel free to call our office and speak with one of our friendly customer care representatives. They will be happy to assist you in retrieving your login ID and password.

Is there an extra charge for paying my bill online?

There is no extra charge for paying your bill using your online account. E-Invoicing should be available by (Coming Soon).

What is the difference between local calls and local toll calls?

A local call is a call made in your immediate geographic area. It depends on where you live, but your local service area could be your neighborhood, and extend through your city, possibly even your county. Local toll calls typically encompass greater distances than local calls, but not as great as long distance calls. Local toll calls may be within your area code or may be in a different area code. Consult a customer care representative if you have specific questions.

Where do I get instructions on how to use calling features such as call forwarding or voicemail?

Instructions for all of the calling features are available on the Customer Care page. You should also feel free to contact a customer care representative at any time at 515-369-9000.

What telephone number do I call if I am in need of repair service?

To reach our repair technicians, please dial 515-369-9000.